The Technology Support model is designed to support almost all technology issues through one point of contact. All Help Desk emails below are operational and the TechHelp email will be manned by the Help Desk staff and Technicians beginning Monday, August 12, 2013.
Many questions can be answered by accessing the DIY Tech Tips Connect Page at: https://connectplus.pasco.k12.fl.us/do/tistechtips/
If you do not find an answer there, select the Self Help App on your dock to submit a tech support ticket or email the District Technology Help Desk at: TechHelp@pasco.k12.fl.us
If you cannot send an email, please call the Help Desk at x-42859, between 8:00 AM and 4:30 PM, Monday through Friday, or email TechHelp@pasco.k12.fl.us from a colleague’s computer.
When e-mailing any one for help please be as specific as possible. Include your name, school, item that you are having trouble with and what the problem is (as specific as possible).
If you know your issue is with Munis, TERMS, eSembler, or QUEST, you should access the following individual help sites:
- Issues related to Munis: MunisHelp@pasco.k12.fl.us
- Issues related to TERMS: TERMSHelp@pasco.k12.fl.us
- Issues or questions related to eSembler: eSemblerHelp@pasco.k12.fl.us
- Issues or questions related to the QUEST project: chuting@pasco.k12.fl.us or tkingmil@pasco.k12.fl.us
- Printer download: https://support.apple.com/kb/DL907
The Information Services Help Desk/Trainers will issue a help desk ticket and attempt to resolve the issue. Issues may be resolved through verbal instruction or remote access by the help desk staff. When a help desk ticket is issued the individual will receive an immediate email confirming that a ticket has been issued. There will be continued emails throughout the Help Desk process as the issue is resolved.
